Terms & Conditions

When you shop with Clay by B you will receive items that have been made with love and completely obsessed over from start to finish. Buying handmade pottery gives you the opportunity to buy something truly unique and one of a kind. No matter how hard I try to ensure some items match or there is some sense of continuity among pieces, every single one of them will have its own beauty marks. Please keep this in mind while you are browsing and if you have any questions about any of my items don’t hesitate in contacting me.

How to care for your ceramics

While ceramics can be very hardy and long-living, care must be taken to ensure they do stand the test of time.

  • Dishwasher safe but hand wash is recommended to ensure the longevity of your ceramics.
  • Not recommended for use in the microwave. Those pretty iron flecks in the clay may cause harm to your microwave.
  • Do not expose pieces to sudden and/or drastic changes in temperature.
  • Unglazed and raw surfaces may be more prone to stains.


Please note that all prices on the website are displayed in Australian Dollars (AUD), and will be charged in Australian Dollars.


Bendigo local delivery:

Once I have received confirmation of your order I will organise to have your item(s) delivered ASAP to your doorstep FREE of charge. This shipping method only applies to customers residing in Bendigo suburbs

The rest of Australia:

After receiving confirmation of your order I will endeavour to have your pieces in the mail within 2 business days. Once your item has been posted I will be in touch with the tracking details so you can stay up to date with where your parcel of joy is. Postage within Australia can take up to 7 business days to arrive depending on the state or territory it is being delivered to.


Unfortunately at this stage, I do not offer international shipping due to the risk of items being broken during transportation.

Returns & refunds

I do not offer exchanges or returns due to ‘change of mind’ so please choose carefully. I do however offer exchanges or refunds if the item you have received is faulty or hasn’t reached your expectations of quality. Please keep in mind that all my items are handmade, therefore there may be slight variations in colour, size and shape, with imperfections making each item unique. I do try my best to ensure all photos of products are an accurate representation of the actual item. 

Please don’t hesitate in contacting me via Instagram or sales@claybyb.com if you have any questions or concerns regarding my pieces.